Frequently Asked Questions

We all have questions.  Get answers here.  If you're still unsure, simply email us with your question to:

team@projectinvite.com

 

What is Project Invite?

Project Invite is an online shop offering our exclusive brand of stylish essentials for parties and special events. 

What makes Project Invite different?

Our invitations are illustrated by artisans.  Our themed party collections are curated by designers. Our party essentials are evaluated by event planners.  We're not like big box party supply stores! Our job at Project Invite is to provide stylish, top-quality products that will create maximum-impact for your special occasions, and our stellar customer team is here to help.

Who is behind Project Invite?

Kimberley McConnell is a designer and entrepreneur, and the founder and creative director of Project Invite. Project Invite was conceptualized from her desire to create unique invitations and party supplies to inspire beautiful events, and to help alleviate some of the "planning stress"  and time spent sourcing coordinate party decor items by providing a variety of stylish party essentials all under one (virtual) roof.

What is the Minimum/Maximum that I can order?

For most items, the minimum amount that you can order is 1.  At any given time, the maximum amount of items that you can have in your shopping cart is 500.  However, if you need more than 500, contact our team at team@projectinvite.com with the product name and quantity and we'll do our best to accommodate you.  

I'm not finding exactly what I'm looking for.  May I contact you?

Of course!  We will always try our best to accommodate you and your party supply needs.   You can contact our team at team@projectinvite.com

There's an invitation that I like, but it's for a different type of event.  Can it be changed?

Yes.  At no charge, we can personalize the text on any of our invitations, stationery, and labels to reflect the type of event that you are having.  Contact our team at team@projectinvite.com so that we can begin work on your order.  Limitations may apply.  

Can you create custom invitations and party decorations for me?

Yes!  For special requests and custom inquiries contact team@projectinvite.com.

Do you offer samples?

Yes.  Samples are available on most of our items for a small fee.  Contact our team at team@projectinvite.com, so that we can make arrangements for you.

How do I personalize my guests' mailing address labels?

To order this service, you will first need to select and purchase the number of labels needed.  Once your order has been submitted, you will be sent a separate email with an Excel spreadsheet template for PC and Mac users and a Numbers spreadsheet template for Mac users, and instructions on how to submit addresses. Please note that guests' mailing address labels require additional time (generally 1-2 business days) and will affect your turnaround time.

How do I personalize my invitations and return address labels?

Once you select your item you will be prompted to fill out a personalization form with your information.  

Can I add additional text on my invitation and return address labels?

You can add additional text on most invitations and labels.  You will see this option on the personalization form. Limitations may apply.

Will I get to review my personalized invitation/labels before you print them? 

Yes.  We will email you a proof within 1-2 business days of receiving your order.  You must respond that the item is "OK to print" before we begin printing.  If the item needs additional edits, we will make those edits and send you another proofing round.  Please note that your turnaround time will be affected by your response time and multiple proofing rounds.

Are you able to personalize my design in various languages?

Yes.  We can personalize your design in English, Spanish, French, Italian, German, and Dutch.  If you need personalization of a design in another language requiring special characters, please submit the text in a file (supported types listed below) with the text aligned as you would like to see it printed.  We will then place the image of your text exactly as submitted onto your personalized item. Font changes or other layout alterations cannot be accommodated for this type of customization.

File Types We Accept:

  • Encapsulated PostScript (EPS)
  • Portable Document Format (PDF)
  • Adobe Illustrator (AI)

Do you offer envelope addressing services?

Yes.  We offer envelope printing for an additional fee.  Guests' and return addresses can be printed directly on the envelope in a font that coordinates with the invitation.  To order this service, contact our team at team@projectinvite.com.  You will be sent an email with a template and instructions on how to submit addresses.  Please note that the envelope addressing service requires additional time (generally 1-2 business days) and will affect your turnaround time.  

We also offer personalized guest mailing and return address labels for certain invitation collections.  You can personalize return labels using the personalization form.  For guests' mailing address labels you will be sent a separate email with an Excel spreadsheet template for PC and Mac users and a Numbers spreadsheet template for Mac users, and instructions on how to submit addresses

How much time will my order take? 

Our processing time for most items is 2-5 business days.  Your delivery time will depend on your delivery selection at checkout (FedEx, USPS, or International), and will range from 3-7 business days.  However, we advise that you give yourself plenty of time (2-3 weeks) to allow for proofing changes, printing, production, and delivery to you.  This also gives you time to order any extras, if you decide to increase your guest list.  

How many extras should I order?  

Depending on the item, we recommend ordering 25% extras (especially with invitation suites). Don’t forget to order one for yourself as a keepsake, and order extras in case any are returned or lost in the mail, and in case your guest list grows.

If you are addressing your own envelopes, we suggest you order an additional 25% of the the total mailer envelopes that you need.   This is to ensure that you have enough for mistakes and extras.

I've placed my order.  What's next?

Once your order is placed, we will send you a confirmation email informing you that we've received your order and will begin working on it.  If you've place an order for envelope printing or guest address labels, you will also receive an email with a template and instructions.    If you've ordered a personalized item, you will receive a proof (generally within 1-2 business days) via email that you must approve before we will begin printing.  Once your order has been printed and packaged, we will create a shipping label and send you a tracking number for you to track your shipment.

Am I able to expedite my order?

We try our best to get your orders to you as soon as possible.  However, we do not offer rush order service because many of our items are personalized. 

There is one exception ... if you are in need of an item and it's in stock, we can offer you expedited shipping. Just contact our sales staff with your inquiry and we'll do our best to accommodate you.     

How do I check the status of my order?

Please feel free to contact us at (510) 463-4012 or email us at team@projectinvite.com for updates on your order. If your order has been shipped, you can also track your package on FedEx.com or USPS.com (depending on your delivery section) by using the tracking number given to you in the shipping confirmation email sent from us.  

May I cancel my order?

For non-personalized items, you may cancel your order within 24 hours by contacting us.

Custom or personalized orders are immediately sent into production once you approve and sign off on your designs, and therefore, they can not be cancelled. 

Will envelopes come with my invitations?

Yes.  We believe envelopes should coordinate with the invitations!  

Do you offer full-assembly and mailing services?

Yes, we offer full-assembly services on invitation suites.  Please contact us for a full-assembly service quote on your order.

However, we do not offer mailing services.  We've found it best for you to manage the mailing of invitations to your guests.

How do I order more after I have placed my order?

You must reach us within 24 hours of placing your order to add extras to your order. Simply send us an email to team@projectinvite.com or call (510) 463-4012.

If you need additional personalized items after 24 hours of placing your order, you will have to place a separate order.  

Is shopping on your website safe and secure? 

ProjectInvite.com uses 128 bit SSL, the industry standard encryption method to ensure credit card data is safe and secure.  We will never share your personal information with others except for the purposes set forth in our Privacy Policy.

Do you ship internationally?

We are happy to deliver your order to any location serviced by FedEx. Please note that Project Invite is not responsible for delivery delays due to unforeseen issues outside of our reasonable control such as delays due to severe weather, natural disasters or strikes, and please note that you may be liable for additional customs and import duty, quotas, permits, product restrictions and other local requirements. 

International shipping fee is $20.95

What forms of payments do you accept?

We accept Visa, MasterCard, American Express, and Discover.  To use a different payment method, such as PayPal, you will have to contact us at team@projectinvite.com  

Will I be charged sales tax?

For United States customers, you will be charged sales tax.

For international customers, you will not be charged sales tax from us, but you may be liable for additional customs and import duty, quotas, permits, product restrictions and other local requirements.

What is your return policy?

Full refunds can be issued on non-personalized, unopened and unused items returned within 15 days of receipt of delivery.  Personalized items are not eligible for return or refund.  In the rare event that your personalized items were damaged or flawed upon arrival,  please contact us within 15 days for a refund, replacement, or exchange.

Please see full return policy information here.